Way back in the pre-internet Stone Age, every neighborhood had a “Mom and Pop” Travel Agency where you had to go to get information (remember brochures?) about a destination or hotel (or anything). There were giant Hotel & Travel indexes filled with ads and listings for every hotel in the world, plus continually updated OAG books with airline schedules. The walls were covered with posters from Cruise Lines.
As you waited for the agent to confirm whatever it is you needed to do, you sat there as they stared into an airline reservation system computer (requiring special training), typed a lot of unintelligible code, muttered under their breath, and then called an airline and waited on hold (forever) to confirm your reservation while telling you about some “fam trip” cruise they had just been on and how much they ate and drank. Meanwhile, you flipped through brochures.